SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! Worth every penny
Very fast delivery. no additional cost
Super produit.!
super
All super recommend store second time order very quickly comes
It arrived quickly and works perfectly highly recommended
Super, Fast shipping.
ok
Very fast shipping. Charges perfectly. Took for the phone sony zx3. Thank you very much to the store for the quality goods
Phone type android Samsung S no Loader
shipping came to Turkey in 14 days, very fast shipping, very good quality product, thank you very much
Perfect!!
Quick!! Husband happy
The goods were delivered quickly, everything works. Not much strains noise when opening and closing, constant opening when feeding power, as well as the fact that in the case (native) galaxy s7 is not very convenient to insert into the holder.
As long as everything seems to work. A little noisy spread folds and a couple of times did not catch the charge.
best quality fast delivery thank you
thank you for your atttention
No problem with it ! Working good ! Tnks
supra cool
+
Good
The wings sometime get stuck; the noise is too loud.
Классная вещь заряжает нормально, только звук не очень когда открывается и закрывается. Товаром доволен в моей машине как родная
the charger socket is not plugged in ... just to hold the phone ... the socket should be plugged in when you put the phone...
Быстро доставили, на работоспособность ещё не проверял, но выглядит вполне достойно. Как попользуюсь, то напишу дополнительно.
Función bien, hace algo de ruido cuando mueve los brazos, pero todo ok
Reçu en 2 semaines, fonctionne parfaitement sur mon iPhone 8 et recharge très vite. Une boucle à induction est en plus pour les iPhone 7
Супер ..
Очень громкий и неприятный звук открытия/закрытия механизма. Не очень хороший сенсор на открытие, на палец как то нормально реагирует, на телефон не очень. на открытие сенсор норм. В целом товаром доволен, пришёл без опозданий.
Доставка в мск 20 дней . Вроде все работает