SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long sent
all ok
Tried to take a dish from the oven, everything is fine)
good thik gloves
Excellent gloves! With open fire not yet tested, and the hot comfort of the electric stove hand in the glove does not feel!
Large enough, refractory did not check yet, walked 2,5 months
THE glove is very good, really supports very well heat. But I expected use it for BBQ and handle meat with hands, for that I would put a surgical glove over to avoid contaminate the meat, but as this glove is very thick, not make it. This does not affect the quality of purchase and product, I am very satisfied with the purchase and the purpose of glove up very well.
Gloves norms, but went very long, 2 months
All very chloro, thank you
Gloves super-took them kazan from the fire, so they do not miss the heat at all. Very convenient
We arrived quickly, the gloves are dense
the gloves look just like in the description. can't wait to use them and test if they actually protect me from extreme heat.
The product corresponds to the description. but the parent did not specify in the address number of the apartment and i had to pay an additional 2 dollars. i contacted the store and wanted him to compensate me for my expenses. he refused, so i put only two stars
Fast shipping, nice product
Excellent item, fast delivery. Thank you.
good quality, after testing I will add a comment
In tomsk for 31 days.
The product looks good. The size is quite big. I have just not worn it yet in cooking or baking.
Very fast delivery.
Excellent as always!
Very big.
To almaty came in 20 days. Quality is super.
Excellent!
Ótimo produto.
Gloves good liked
Excellent product quality, all as ad, recommend to everyone.
The order came very quickly. I took it for a summer residence. But i will test as soon as i cook in the oven. But already that inside the double lining inspires optimism. Just silicone gloves pass the heat quite noticeably. Size on a man's hand, but it's not critical. Not to burn. Thanks to the store for the right device for kitchen affairs.
On me big, dress is not easy.
very fast shipping. iam very pleased with the product.
Good!
Nice
The appearance of the claim is absent, sewn very qualitatively, in the case has not yet tried, i will try to supplement it later!
Arrived very fast good product
It's okay, thank you.
Very fast shipping. Fulfilled next day and 11 days total to Thailand. The gloves seems good quality. Not too thick so leaves great flexibility of fingers. Silicone grip is good. Tested by holding a pot straight from the stove for a minute. Started to feel warmth but in no way uncomfortable. I have fairly skinny hands so might be a bit tight for big hands though it seems quite elastic. I measured the cuff to 13cm/5.1in (not 5.8), but maybe it depends how you measure. 34x17cm / 13.4x6.7in is correctly described. Finger lengths are 6.5cm, 7.5cm, 8.5cm, 7.5cm, 6cm (thumb) / 2.6in, 3in, 3.3in, 3in, 2.4in. As described, silicone print is mirrored on both sides so either glove is reversible. Keep in mind that these gloves should NOT be exposed to hot water or fire. The fabric is inflammable and absorbent.
Very good product, very good store communication
As in the description thick. The size is large.
Reached in less than a month thank you store, only the thing it's very big for my hand
Nice heat resistant gloves
fast delivery, perfect, thank you
A lot of delivery time-20 days to bulgaria. good quality on the market.
Still not try
very gooog
This product fits the description, I hope the quality, too, check in spring
Gloves are thick. Coals tried to take: does not burn, but the fabric in places changed the color, it seems, burned
Good quality product .. The safe store ..
Good product
iam a firefighter and i intend to test them in action. Nice and big. they came very fast.
Excellent gloves. Very fast shipping.
Fantastic gloves.. so diesel for such a great price !!