SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shit.
Perfect. Works very well
The thing is cool, but only to maintain temperature) p.s. and mugs choose thinner)
It is warm. But it doesn’t keep my drinks warm. Maybe I need to use a glass mug.
Thanks
Just what was promised
Thank u recommend it
The parcel went to grodno about 3 weeks, which is very fast. The stand works, warms. It certainly does not boil water, but it will help to warm tea slower to cool. In general, i'm happy.
looks good
The products OK. The bottom definitely gets warm but drinks in cup don't seem to stay warm for long periods of time.
It seems that the function performs a little) did not test itself, took his wife to work, said coffee cools a little slower)
Nice thing, will test it tomorrow
It works but the temperature is way too low to keep my mug warm. However, consider its price, i give it 4 stars. It totally works for its price.
ok
This divinooo
Received but not tested
Compliant and fast shipping
Top
ok
I received the package Thank you for your service
Everything is fine, but the mug does not warm
The thing is good, keeps tea in a mug warm, the main mug is not very thick-walled, useful goods.
Testing.
Works well, good product. Keep warm but don't heat too hard. Fast delivery. Good store
Beautiful and very fast arrived.
Fast delivery, nicely made. Although Totoro is a little bit creepy XD
The product has received, but has not yet tried, works or not
It works very well
Súper
I haven't tried it yet, but i get it right, it doesn't look broken or anything. It takes more than 3 months to get to mexico
ok
Very nice it works 100% greetings
I got it. Original thing.
Thanks. Nice and perfect.
Harika
Works well, thank you!
I didnt get the package unfortunately, but the store was willing to help, kind and returned the money.
Good
For two months and did not come, asked to extend the protection, because. It ended, but the store did not react, had to open a dispute. The seller immediately agreed without any requests to wait a little more.
excellent
satisfaite
Tested product, heats well.
good store
Beautiful as pictured and functional
Exactly as expected!
Works well
very nice item
Looks nice and funny.. I didn't have a chance to try it yet, but if it works, great!
Very cool
ok