best friend
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ##sitedomain## (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ##siteurl##
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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My sweet baby, Sugar, loved the fish toys. She played with them a long time.
Nice fish! The kitten loved it but the DOG loves it more!!
It keeps my cats interest. The battery life is so good, I only charged it once and it’s still going after 3 days.
Good product, only wish the head flopped too
My cat likes this fish toy! Thank you!
But it is now my puppy's favorite toy!
Cats were never into it. It just sits on the floor no matter how we try to engage them. Update: it’s taken awhile but they are growing on this item. More playing with this as the weather doesn’t allow us the go for outside walks. Not unhappy with the purchase. Just needed to give them time to get used to it.
This cat toy is charged via USB under the zipper of the fish, to make the fish tail flop when you turn the button on. It comes with a little bag of cat nip inside. The toy is touch censored so when the button is turned on and the toy is moved, the tail starts to flop for a short amount of time and then auto shuts off with inactivity. I have two kittens, 3 months old, and bought this awesome cat toy fish for them. I think it's great and i think that I'd really like it if I were a cat. Not these two ungrateful, privileged, and spoiled little loves of mine. They will watch the tail flop for a moment and then go about their business unimpressed. I really hope they grow to appreciate this toy. Great idea in my opinion
Great, my cats love them
I charged it up and promptly placed it on the floor; the tail thrashed so wildly that it moved along the floor on it's own. The cats were too terrified to actually pounce on it; it would be better if it flopped around more slowly. I placed it in a shoe box while it was on and finally our 5 month old kitten went after it like it was a live flounder. I don't know if she pounced on it too hard, but it subsequently died about ten minutes later. I removed the motor inside and I think the cats actually like it better because it's lighter and they can toss it around a good bit. I appreciate that it came with catnip, and I can refill it with fresh catnip later.
Okay, this looks like a fish and sort of flops like a fish but it is too busy, moving all the time and never stopping as promised when left alone. All three of my cats hate it.