SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. I like it
Dimensional bowl liked. Great!
Small volume, 600 ml (, no backlight, but was not attentive
Good quality delivery about a month to moscow. The box came crumpled.
The measuring jug is made very well, beautiful, in the hand to hold pleasantly, the plastic does not smell, checked with an ordinary measuring glass-the readings converged. Fully corresponds to the description. personally i'm happy.
Stupenda
Was as good product photos and descriptions
As described. I think it is quite accurate But is complicated to use without surface smooth.
the prodact is not working, I try everethink
Nice
Battery included
Shipping almost a month to MO. The whole package came, but the balance is not affected. All together, until it works. Thank You Very Much.
Beautiful scale measuring cup
Match the description. Neat, cute glass, the correct thing in the economy, shows temperature and volume, bowl removable and can be used independently, plus convenient wash not to wet electronic pen.
Very nice
Gut
Thank You, the order is received.
Delivery fast, all rules work, slightly lax assembly.
Goods came a tested works fine recommend. The Seller is also good and sociable.
Very fast Delivery. All top!
Parcel arrived quickly, all together, I liked it
very fast delivery
The photo appeared to be more. And the description
Very good!!! Very fast!!! Good store!!!
Good idea, but summarized. Temperature not display correctly, closed the debate Support Ali.
Weighs in grams and milliliters, shows the temperature of the filler. Approached.
I like it! But there is some scale difference: it shows 349g, but 360ml, for 500ml all measures are good.
All good. Vary fast delivery.
Fast shipping. The product corresponds to the description. I recommend.
Product is perfect, but packaging was badly hurt!
The quality is so-so, it's scary to press something, take it off. everything looks very fragile. libra +/-!
Cool thing... Very comfortable scales, places take up little. Weigh exactly the error of about 5 grams. Delivered by courier.
thanks!
Thank you delivered quickly everything works, one question please tell me if you can pour boiling water? Will the plastic glass withstand?
Device excellent
Love it but it dosnt come with battries by the wat
fast delivery, didnt had problems with address. thank you
Thank you, it came quickly, for a month in the rb.
Everything is super, delivered the courier to the house with a preliminary call. The box is of course wrinkled but it's not critical, the glass all works, the battery is included.
The goods arrived in order, corresponds to the store's description. The only deficiency can be considered a crumpled packaging, the goods remained undamaged. I can not rate the functionality of the product because it was a gift to my sister. Otherwise I am satisfied.