SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality charging
Great! I recommend.
super fast shipping to Sydney, good looking product. will be buying another.
It’s a very good product. I like it, it works perfectly
Cool but on s9 + this charging is not supported to quickly charge for hours 3 and counted for a couple of hours at least
Delivery took 16 days (russia, komi republic, Syktyvkar), the product fully corresponds to the description, packed well, the quality is excellent (collected on conscience), everything works, infects as stated quickly. The product is excellent, i definitely recommend to buy!!!
The product corresponds to the description. Delivery by courier sdek to the apartment. Ordered delivery from russia, but, in my opinion, still sent from china, so the delivery took more time than stated. Everything is very high quality. Good packing. Charges, works. I like everything. From the samsung power adapter there is fast charging. From the usual just wireless charging.
The goods came. Everything works. How fast it charges, did not check yet
Parfait
Works great
Delivery in hand in 5 days cdek
very fast delivery! dives works! but I can't understand if it charge my Xiaomi Mi Mix 2S with full power 7.5W or just 5W.
I came very fast. Everything is super!
Fast shipping… extra item. recomend store
Charging cool! I'm very pleased.
Got fast, right in the hands. My vernee m8 pro charges perfectly!
It came on the 9th day of the order looks beautiful, charges.
Work well, and design is also fine. May look a bit more having almost as long harness yo ~ lot blue message
Everything is fine! Packed well, to moscow in 10 days. Track tracked. Iphone xs charges. My wife is very happy. Seller-thank you!
Fast delivery, works with no problems
Fire! Rubberized surface, phone as poured, and backlight while charging fire! Delivered in 4 days))) how, fig knows...
i have a Samsung Galaxy 7 and works great!
Delivery is very fast. Connected, all Works. Seller recommend.
Itze naais pies akwupment, woriks Ferrie good
It came quickly, the goods are satisfied.
All is well only huawei does not charge
Good in quality, cute and pleasant to the touch. Delivered quickly. I recommend the store.
Fast delivery to st. petersburg. Fast charging samsung s8 works.
Super. Merci
Everything is in order, the iphone 8 charges.
Thank you very much
Paid for the order on march 9th. On march 14 the parcel was brought by courier sdek. 8th apple charge. When charging, it is heated.
Perfect! I arrive super fast 2 days, it works everything. Recommended!
looks great! arrived fast!
Habeys
there were no charger. there were only wireless charger and a cable. You need a fast charger which connect power. It work !
Value for money super! Got already the second, i will still order. Made qualitatively, non-slip coating on top and non-slip legs, at night in the dark does not glow brightly, does not hit the eyes, works without complaints. Shipping to mo from china about 1 month. Immediately order for her power supply with output from 5 volts (3 amp/hour) to 12 volts (1,6 amp/hour or more) tipo quixridge, in this case will be fast charging, if the power supply will issue 5 volts, or 5 volts-9 volts, then this wireless charger will work, And work well, but fast charging will not.
Looks great. Charging works. About the fast is not clear yet, we need to test.
I‘m not sure if it‘s fast charging as described.
Fast shipping great product
so far so good, delivery fast with epacket. I can recommend
As described
my mobile got 10W this wireless fast charge
Charging is excellent! Bought according to reviews and did not regret.
Delivered in 16 days to 86 region. Track tracked all the way. Fast charging works, tel samsung s8 plus.
good product
Very worthy thing. Seller recommend.
Fire charging! Quickly sent and quickly reached through sdek to murmansk. In fact, i thought it would be a little bigger. I will post the photo later in comparison with the matchbox.
Charging received. Works. Delivery is fast.
Delivery to st. petersburg for a week. Checked everything works fine. Delivery sdek. Seller recommend.