SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
THE camera is good, but one of them came with matte, leaving photography unfeasible.
Excelente
The package was lost but it was the mail's fault and the store negociate ok with me
Just once on youtube came across a review similar to this thing, a suburb for iphone. So when i came across this thing, i decided to order it, without first knowing how it works and how well. But literally recently i was able to get it to the post office at the end, because the postmen could not find it for a long time... And my reverence, this thing is really cool... Create a video with a view in all axes by 360 degrees in support of watching this video in vr glasses just super... Removes quite qualitatively... However, 2 weeks after ordering this thing in china, i was in another city on business, found the tugly thing in the pc salon for 1 kosarh cheaper... Because of what i was a little upset about...
Works fine. On Samsung Galaxy A3 (2016). On Samsung grandprime did not succeed.
Everything works. Video for vr glasses. The shooting quality is weak in poor lighting. Corresponds to the price
Thank you very much you you very fast
Good item, quality beef
Serious store : thanks
Very fast delivery hopefully everything is OK. Have not been able to check that.
Although the application is not in the Google store, I think that it will be okay if you delete it and use it. However, the photograph itself is solid and beautiful than I thought. I think that I was happy to buy it.
bravo fast delivery.. good quality
Good product!
Fine
Quality nice
Good Product
very nice package and connected with phone taking photos it's little low in pics quality I have also misunderstanding about the payment the discount of 2 dollars was given to me and payment shout be 36.17$ after AliExpress saving but it was deducted 38.17 $ it's not justified
Quality is not good, but product is as described
Thank you many Lana EA اعيش بالمملكه العربيه السعوديه you student camera وانصح bhe everyone جداا جميله ورخيصه is the sound shipping within 15 days or 14 day and each one by his choice for free my experience by free aramex when connecting 22 was paid real customs but shipment توصلك Wally house thank you
Thank you for quick shipping. I received today. And I confirmed the camera worked correctly. I expect this camera takes many amazing pictures.
very good
Excellent
good
Well recieved. Nice packaging. But value declared higher as agreed. Works OK, but I find that light on recording is flickering. The camera has some problems determine exposure.
Perfect! Good store!