SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All the whole packed well in the work has not yet tried.
Since the order to the Krasnoyarsk territory 32 days. The store sent the goods 11 days. Box as always played football. The goods are intact. Included in addition to headphones-Micro USB charging cable, 3,5mm audio cable and instruction manual. Plastic for 4, sound quality for 4 with a minus, although this should be for this money. Headphones are adjustable in height, and also fold. Normally connect with phone and TV. Reproduce from micro CD flash. The time of work did not measure. For the house (a movie to see) will do.
Good headphones for their money. A little bass is not enough, but for household needs it is enough (watching movies, communicating on the network...)
Very good phone is working perfectly
Very good, quality perfect audio arrived with 30 days, battery great fulfills all Q promises
All right. The box came a bit chafada and deteriorated. Inside was the headset case in perfect condition. They work perfectly. I recommend store.
The delivery was very long, the lacquer surface is quickly buried, the instruction and the stitched program in English, the noise from the outside world mediocre, but what a buzz to listen to the sound!))) I recommend.
The headphones came very well riveted. all functions work. Flash drive plays. Charges. audibility is excellent. I'm very happy. thank you for everything. The store is cool to all strongly recommend.
This is great! So far this is one of the best products I ever bought on this app! I definitely recommend! They look amazing, you can use them wireless or with wires! Awesome
Headphones are good, for its price category. Came from the moment of the order to receive the mail for 13 days!!! the charge was 70% worked 30 minutes remained the same. The microphone works, the sound is good. The only negative in wireless mode equalizer on the phone is disabled and the low frequency becomes weaker, with a wire for 5 + store recommend!!!
Headphones are good. Packaging came all crumpled, no headphones whole.
The headphones did not come very quickly, but did not have to communicate with the store. The box was very light, so that I opened it at the issuing point to see if there was anything there. At home after unpacking immediately connected to the player by cable, I liked the sound. I studied the manual (in English), connected to the phone with wireless communication. Immediately the device and charge level were displayed. Everyone is quite happy.
Goods delivered quickly-for 14 days. Earphones match the description. Like all the design, quality. Sound quality is super! Very happy. The Only negative-a package. Seller, we must remember that the product has a rigid packaging. A box store very poorly covered with tape. So there are gaps, which can get anything anywhere. It Is dangerous to preserve the quality of goods. Product recommend.
Great item, read all the comments and was not sure I use a week, charged only once a day I listen for 3-4 hours, thank you to the store, came quickly but because of our mail all as always, the box was wrinkled from the side apparently dropped once, the headphones are intact, the sound for them is excellent above the average everything is balanced, So I advise everyone)))
Fast delivery. the headphones are good, the sound is wonderful. only would pack better. Russia Post is squishy
Viskas outlets. Garsas puikus, per Bluetooth prisijungė be problemų, Radijas veikia. Rekomenduojama
With the goods I have ennobles, the Igri in them do not beat the noise of 1 second and in the shooters Tse lofiga an hour. And so for the Musica Super! Tilki 1 minus a box of mint, ale to take, head pracyut)
Came perfect, loved
Packed perfectly, can and as a gift. Sound at 4, but did not expect more. Delivery is very fast. I'm happy.
Delivery from russia is very fast. Look stylish. Play quite loud. Sound for your money. About 4-