SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Boom
The quality is nice
Very thin silicone, i do not know how reliable. While driving nozzles, the child grew teeth, so it will not work.
Product not doszedł but zwrócono pieniążki
Nice handy spare mouthpiece also have thanks
Good piece, silicone soft
Very cool. As the store described. Quality at altitude. The nipple itself is soft and still goes extra. There is a little smell, but it all will fade quickly. Went to crimea 2 months. I'm happy with the goods. Seller recommend.
Thank you very much. Nimbler as in the picture. With extra juice. I recommend
Great also came with a gift replacement
Our baby likes it. Really good for bananas.
Long gone (
Very good nibler. The order is satisfied!
All the norms, only went for a very long time about 2 months
The item is excellent. well packed. there is a replaceable silicone unit. only long shipping almost two months.
In general, everything is as in the photo. Shipping is long, but it is due to holiday days in china think. Will it be convenient for the child, until i can not say. In extreme cases, we will use it as a toy.
The goods did not come, the money was returned
All as in the description. Really liked
Very long shipping. And so thank you.
As described and looks like good quality
very good
Convenient.
Thank
It looks so useful. My LO didn't start eating solid foods. I'll revise my feedback after using them.
Thank you
The goods did not come
It was very long 2.5 months before mordovia. But it came all safe and sound
Accurate to the description . very fast shipping to Morocco . Im very satisfied . recommend the store and the product. I will order again . ( Thank u seller for the gift ) :))
Great!
Top
Excellent nipple, the child has not yet given but i can say that the nipple (rubber) is very soft, i recommend!!!
Camed on time. Like in description. Arrived home. Seller recomended. Thank's!
It came for a month, the quality is good, there is no smell
Super quality. Doesn't smell. Only long shipping.
Cool thing, the child is delighted
Super recommend very
nice
I loved it.
All as in the description
Very nice very useful I recommend as seen in the photo
great product, happy with my purchase but I don't know if I can sterilize it?
Perfecto
Very good nibler, smell almost no, fully corresponds to the description, very long delivery-two months.
Labai Faina IR Gan greitai atėjo
Very like it
Shipment bardza long szła, but goods consistent with the description
The goods unfortunately did not come, the money was returned
Delivery to volgograd for a month and a half. The description corresponds, the nibler himself came with a nozzle and + another nozzle. I ordered the size m and also ordered a separate nozzle size l. My daughter is 7 months old and the nozzle m is great! The nibler itself is tightly closed, the nozzle is easily pulled out, there is a small smell of rubber, but it is washed out! Thank you :)
Thank you, everything is super, the quality is perfect
Нормально, но ребёнок не оценил
Доставка 40 дней. качество превосходное. очень аккуратная закрывается очень плотно. когда попробуем буду заказывать большего размера. Без запаха. очень довольна.