SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
got it.. thanks..
Exactly as shown in the image. It took a little while.
Took 6 days to ship, 2 more months to deliver, received a broken item, but store refunded with no problem.
Very cute. Very cute.
Great Mould cutter, helps to improvise with sandwiches. Thank you
Everything is fine! The Seller is done!
Great item, arrived to Ireland in 13 days
super item! super fast delivery! thank you so much
excellent
I received my item after 3 months waiting , they are smaller than they look like in the pic
Very good package! Arrived at excellent condition!!
came on the last day of protection but all good, sharp and cut bread nicely, little one loves it
Very cute
Cute and seems good material.
Perfect! Order completed the 23/09 received the 25/10.
Haven’t used yet but looks good
Delivery in 4 weeks
Kids love there new shaped sandwiches
perfect
Great
Still not used but looks okay from. Larger as expected
Perfect! Nice hard plastic, cutting excellent
this was in good condition and exactly like the photo.
Dolphin ordered and unfortunately Butterfly get
Exactly like the photo. Packaged well.
The order arrived on time and matches the description. Has good quality and is most common shape size of slices of bread, although the pictures not look, but it has the see with the fact I have used a slice with a format more rectangular… Was the there. Recommend.
The order arrived on time and matches the description. Seems to have good quality and is most common shape size of slices of bread. The photos had different use a slice of bread because had normal's, but think you can have idea. Recommend.
The order arrived on time and matches the description. Appears to have very good quality and is very similar to ordinary slices bread shape. The pictures I took the slice of bread has a conventional format, but… Was the there. Recommend.
Prefect
Good quality, thanks
Exactly as shown in the picture, nice for that money