SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in for 3 weeks. Sounds cool, downloaded the tuner and adjusted minimally, but even without it was good. In the set of hammers for tuning. Inside the nozzle for fingers, hammer and training (on english, but me norms. Good at least not in chinese). Already learned to play 2 melodies, although before that had nothing to do with music.
Tuning fully pig is coming shipping quickly came yo! Bridal gown sound like satisfied!!!!
Very satisfied with the order. I went to st. petersburg for a little less than a month (i spent a very long time in the city on export). The store immediately after sending wrote a track number and informed about the delivery time. The goods went by the company cdek-delivered home at a time convenient for me. When exporting from china, customs requested passport data, but this is trifles. So, the box was a little mint, all its contents are presented in the first photo. These are accompanying documentation, two fingernails, hammers, a bag for storing kalimba, also included color strips and a letter designation of notes in the form of stickers. The sound is stunning, each "key" is signed with a corresponding note and marked with its "height". Very cool! Thank You❤
It has a great sound. it is a good quality product. You can buy with confidence.
Order 23/03 arrival 04/4 very fast, very well wrapped and with everything q comes in the description. Sounds great and i'm very happy. Thank you!
Beautiful kalimba
The tool is beautiful, the sound is clean. Very detailed tracking. Thank you, i recommend!
Great! Thank you!
arrived pretty fast and product is excellent
Very good instrument. My daughter like it a lot. Good quality and very good package. Arrive quite quickly.
It came very quickly, about 20 days in the volgograd region, the goods are satisfied, according to the description, i recommend the store!
Nice instrument. Sound is really soft and beautiful. I can't say that this is perfect kalimba but the quality is consistent with the price.
There is no hammer
Todo ok thank
The goods came quickly, ± 2 days from the specified delivery time. Already on arrival was tuned and sounded just wonderful. Thank you store
This is an amazing item, the description was full and precise, it looks exactly like in the photos and sounds so wonderfully! Thank you!
The sound is really good! One problem is that the E key on the left doesn’t sound clean, but that’s okay
Sounds great, you can take)
The mail does not spare anyone, kalimba came cracked with life, the tongues were shifted to the left. It took time to clean them up and reconfigure them. Initially, kalimba is configured in before the major, but after tuning in the salt major almost disappeared the problem of "not sounding" extreme notes.
Omg , i was not expecting this is so small ))))) but after some practice i got used to it. Very happy with the quality and sound. The sound is loud, and clear, no buzzing. The color, dimensions and quality are exactly like in the picture. Well packed, arrived in 17 days to Canada. Good store. Thank you very much!
Sounds like a bitch, i expected it good but it's exceeded expectations even. Well packaged and with all the accessories that the description says, it's barely taken me 2 weeks to get here.
Everything works fine. Almost all the tongues were configured.
thanks
Everything's fine. Packed well. The outer bag broke, but inside the box is intact. Everything is intact. The store is pleasant, sociable. I recommend!
I love it :) my new favourite hobby
Magic kalimba. Sounds great. The sound is loud, the packaging is good. I recommend
The parcel came with courier delivery 20 days before peter. The sound of the tool is good. The kit corresponds to the description. Excellent store, i recommend!
Full set. Came customized. Performance pleasant
Excellent kalimba! Sounds great, easy to adjust. Only shipping is long. Before the st. petersburg was within 6 weeks.
Excellent product, very satisfied with purchase, delivery time took about 1 month.
Thank you! Everything is fine! Sdek was delivered right to the door! Kalimba super! I really like it, i hope it will last a long time.
very good. thank you.
Excellent Quality, fast delivery and impaled, really recommend
GOOD stuff , fast delivery thank you!!
Delivered quickly by sdek, very neatly packed. Kalimba is well done, sounds great, has arrived already configured, but there are instructions how to configure and how to play some works.
Excellente
It's okay! Brynkai! The only thing, for some reason, all the sticks of the duck aside were turned
Super cute! Came a bit out of tune but that was an easy fix! Fastest shipping I’ve ever had on here!
The store is good, kalimba is good, but with dents in the case, a little bit offensive, the seller returned 2 $, as i asked Notes on the edges of kalimba (mi, re, do, si) deaf very
I love it
Really good, sounds great. Delivered in expected time. But I don't think these finger things should be that dirty.
Excellent quality! And shipping very fast 2 weeks to chile! Surround sound and very soft! I recommend!
This store was confirm my expectations. Cool sound!
good quality but took me an hour to tune it. packaging was good.
Wonderful, as described!
Good product. Great sound aside from the last key. You can tune the last key (it is already tuned), but the sound just isn't as resonant. But the product is better than you would expect for the price. Perfectly playable. Also everything is included in the package. Great!
Nice
Came a whole, for a thousand good tools
Everything is super. Shipping is long.
At kiev zamovlennya priykhalo through 2 quiet. Yakyst' wiroba is oppressed for his grosh. There are few imperfections through the special delight of the material (bamboo), the ale on the yakosti is not audible. For your top. Packing yakisno. Instrument of adjustment of the box. The kit is equipped with a brochure (english) and a hammer for adjusting the ulcers.