SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, best Q I expected
I don't get product but they made me money back
Blowing in the phone, the chickens work, with the store did not communicate, the delivery time is less than a month
Just like described, flawless
I Got really well and quite fast. Works perfect and comfortable.
Çox thesis gəldi. Həm də Energy Bank istifadə. Telefonu çox yaxşı soyudur.
It is not a test but definitely better than my old cooling
Very good furniture product.
Ok.
Fans are working properly, cooling gadget show time
IN general, very cool thing, very strong blowing, with backlight (not cheated and in real life can zarizhat phone, 5☆☆☆☆☆ Recommend store and goods. THANK YOU FOR COOLING!!!! IT CAME TO ME IN THE VILLAGE AFTER 2 WEEKS TODAY 09.11.18.
The thing I like, but has one light, but it's nothing.
I have used for two days.Its exactly as described.It has only one speed controller for the two fans.you can use the blue light or you can switch off if you like.it grabs firmly my phone iPhone X without slipoff.
Goods come, all right, thank you, come very quickly)))
It came in good condition and the lights works exactly like mentioned . But i stil havent got chance to try it yet . Hopefully it works :')
Product fast arrived. Beautifully packaged and product beautiful. Trusted store recommend
Play often in MK X. My Doogee Mix, playing game with a bang, but minutes for 10 heated, as the body completely metal, and as a result with good теплопроводимостью. In short, took this прибомбас (i Pro gamepad with blow) and special hour рубился at maximum якости. The phone just barely warmed, up to human temperature… normal, 36и6)). Advice for everyone. By the way, from him at the same time you can phone recharge.
The delivery was fast! Item nicely wrapped and matches the description!!