SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The light is strong. Nice effect. The shower provides a powerful flow of water.
Item delivered well packaged and very fast. Tested and working like a charm. Light is strong you can even bathe in darkness. Colour varies according to the water temperature. Very pleased with product. Thank you store.
Everything was sent very quickly! Lights up, before the children in the evening it was not necessary to wash, and now from the bath not to kick out! I recommend!)
Lake came to moscow for a month. Everything works, colors change depending on the water temperature.
Cool, everything burns and works, i recommend this store.
Everything is fine. i recommend
Great very recommended hope it doesn't spoil fast
works perfect nice pressure bright but no blindingly bright
Works like please. Workmanship is okej
It looks beautiful. I love it.
Cool thing, i advise everyone
Ok
Good product
thank you so much !!!
perfect!!
Everything works and glows depending on the temperature. Thank you to the store.
Working מצויין ....
Lake reached msk in 3 weeks. Corresponds to the description!!! Carefully forgive the description for the model with temperature sensor-with cold water light green, with warm-blue, with hot-red. Was a little surprised, because. Blue was more associated with cold water. Also i want to note that other models of logic are different-cold = blue, comfort = green, hot = red. Read the description. Otherwise, i liked the goods. Note that all parts (except the filter mesh) are made of plastic. A similar watering can served 5 years (then fell and cracked in one place). Plastic is thick and durable. For 5 years, not very yellow remained transparent. Balls inside more for pampering. If the backlight gets bored it can be removed without losing the functionality of the watering can. The backlight works without batteries (from water pressure). The track number of the parcel was perfectly tracked.
Hello! Fast shipping. Qualitatively. Super!
very good
Rekomenduje and recommend
Lake super! Everything, as in the description: different colors depending on the water temperature. And now the light in the bathroom is not needed)
Excellent quality. I order the third as a gift. Everyone is happy.
Works all in order as in the description of the goods. interesting thing, not bad look
thank you
The product fully corresponds to the description and image. The store sent it very quickly. Cool nozzle, you can shower even in the dark!
Got broken integrity of the package, the store badly packed. Work did not affect, burning 3 colors, delivery fast, tracked.
Siht good looking, very exactly like the picture
What a cool thing!!! I'm both a child in delight, and the children are both depressed. Came ideally, everything works. In 24 days came. Shines in different colors, depending on the temperature. I ordered for 564,68 rubles.
It works perfectly. Water flows very well, and led lights create a very relaxing and very cool effect. The diameter of the head is a small thing, but it is very well together.
good
Great beautiful thing
Amazing product thank you
Fast delivery match description
Super produit
very good
The store added shipping costs that were not originally. And never answered my claims. I'll do more business with him!
Shower is just super! Illuminates the bathroom so that you do not even need to turn on the light)) the store sent quickly. I order this for the second time. I like it very much. Filters water and helps to save.
Funny thing
Excellent goods, shines, the head is good, the watering can of a small size, expected more. Seller recommend
The goods came unharmed. i proceed to the inspection. thank the store, and aliexpress!
The shower head is normal, everything works.
Came in three weeks. The thing is quality and works fine. On cold water gives green color, on warm-blue, on hot-red. I recommend. As a gift the most it =)
ok
Thank you fast delivery all good i'm happy
Thank you great-grandfather 5 balls all harasho thank you all
Thank you to the store, everything came very quickly, parents like it!
nice head shower
Very good for the whole family to like