SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality and big size, arrived a bit damaged from the bottom probably from transport but its ok the map is still beautiful and useable. Took 20 days to deliver with china air express.
Everything ok.
Good quality.
Map rewelacja, large, super quality! Slightly damaged packaging, but map whole without teardown. Delivery fast in 18 days. Recommend!!
It's beautiful!
Arrived fast and in ewcellent condition! Reccomand!
good store...order received in 31 days...
The card came quickly-in 14 days. I did not reveal, because for a gift, the only thing i will say is the card ocheen impressive size. trubus a little crumpled up, but it was easy to fix. Quality good
Packing is good. She arrived quickly and without damage. Smell as soon as from the printing house. The quality of the card and the staged layer is excellent
Controlled 22/01/2019 arrived the 01/03/2019 with free shipping, Intact packaging, very satisfied with print quality and paper I recommend.
Great Very satisfied
Loved the product. Very fast to Oman in good condition. Great product and suitable price. Arrived in the Sultanate within two weeks
I order the second card as a gift to a friend. Everything is super! Delivery to riga lightning fast, a couple of weeks only.
Sent very quickly, literally the day after the order. It came to st. petersburg for 3 weeks somewhere. Packed in a solid tube. Excellent map
The only bad thing is that the tube came in badly damaged. And a little wrinkled the bad guy. The rest is fine.
The map seems good, but smelly. Send in tube, post tube broken
Great quality map, i ordered 2 pcs and both came in excellent condition, the delivery was super fast and came 3 days earlier, i am very happy with the purchase and would recommend it to anyone, love it!!!!
The parcel came quite quickly (for 3 weeks). Packaging is as sensitive as possible (in a case with air-bubble film). From the case i'm just delighted: durable, neat with sealed lids. The map itself still did not match.
The product is ok. The shipment came a little bit later but was happened because of the curier.
Perfect. .. Without damage. Thank You
Great product
Super!
Stunning map! Laid in a beautiful tube, which was wrapped in three layers of puffy. That's why everything went well and well. The map is quite large, there is a small smell of the newly printed pages of the magazine. Looks very dignified, such and as a gift is not ashamed to buy! Not yet washed the top layer, but i think there will be no problems with this. The card is wrapped with waxed paper, so as not to glue anything. Very satisfied, definitely recommend! Three weeks to the kaluga region. The track was tracked everywhere.
Puikios kokybes, puikiai ipakuotas zemelapis. Vienintelis trukumas-nutrynus-nebelieka thousand tarp saliu-tiesiog vienspalvis fonas IR salies pavadinimas
the package was a bit smashed( but I am sure that was NOT store's fault)
Loved it, it's not too small and the materials seem good. I'd only advice to scratch carefully since you can easily break it if you scratch too hard with a coin.
It arrived with a little bend. In Luxembourg in 3 weeks.
The map arrived in good conditions. It had a little smell. In Moldova it has arrived in 7 weeks.
the cities could me more clear on the map and it could have more of them, but it's really cool, just like the picture.
Perfect! Excelent! Fast delivery! Recomended store!
Amazing! Fast ship!
Good product, satisfied customer, recommended store
Ordered 2 pcs., After one month received an order, the goods correspond to the description, but there is one minus, one of the tubes arrived seriously damaged, and also the card is slightly molded on the side, but the second tube is quite whole.
SIMPLY AMAZING !!! PERFECT QUALITY OF PAPER AND DESIGN VERY WONDERFUL IM SO HAPPY THANKS YOU SO MUCH !!!!!
very good quality
The map is beautiful, vary carefully packed. I’m so happy with the purchase :D Shipping took about a month but it was worth the wait
Good product.
nicely packed, fast delivery
I receive my map a little more than a month but what matters is that the map was covered very carefully and I get it without any issue. I am very satisfied with the quality.
more big than i expected ,very good quality well wrapped
Very Good and well packed.
good quality
Recommend!!! For the price made perfectly
Got it in time, quickly. I liked everything. Thank you.
It's great! Exactly as it appears in the image. Bring the countries and the capitals. It came muu well wrapped and in a hard container, so perfect. No complaints
Perfect, Fast shipping
Great! Deluxe edition, very nicely packed, in a box
Nice card and in perfect packaging for a gift. Good protection and shipping in 3 weeks
Very good!!!
Super