SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product. Love
Good quality and quick delivery. thank you !
Everything is fine, only 5 pieces of spoiled were ..
Fast delivery from russia, only 5 days, courier brought home. Item without damage, packed in a package with air bubbles. Plastic is very thin, bends easily, heavy shoes can not be put, adjustable in height in three positions, shoe size max 39. While there are no complaints, i'm happy that i put order in summer shoes.
It seems nothing, it came to all, but in the case did not look yet.
Of the 10 pairs, one was broken. Delivery instant-6 days by courier to the door. Thank you store
Delivery is very fast.
Everything is fine! Coexist description, came very quickly!
Convenient
Came the day after the order in moscow by courier to the door. Everything is super.
The order came quickly. The courier delivered directly to the house. Packed well, everything is safe and sound. Seller recommend.
The order came in a week. Super fast delivery right to the doors. Very comfortable shoe holders. Purchase satisfied.
Order received. Packed normally. Everything came safe and sound. Freed a lot of space on the shelves. We need to take more.
The order came quickly, was very well packed.
Shipping super fast. Convenient.
What the doctor prescribed! Excellent, fast delivery in 5 days. Brought straight home. I'm very happy. Thank you very much!)
Super everything. Delivery by courier for a week. The stands themselves are excellent, different height can be done
Everything came, very quickly. I couldn't take the house, the courier delivered straight to work... Thank you very much... Everything is whole and quality .. I advise this store)
Очень, очень, быстро! Спасибо!
Thank you! I will absolutely order more cz I found a solution for my problem!!!.. and sent the color ive ordered thanks store
Very handy thing! Safe and sound very quickly! Sometime this week
Items come in great condition, very happy and recommend!
Delivery time to Moscow after payment was 5 days. Good quality product.
It is like in the description. Not too strong plastic, but I’m satisfied.
Good things, 45, understandable matter does not fit, more because of the fullness (the width of the sole) does not end in the stand. One thing cracked, apparently during transportation. There are three positions, which is convenient, the very first for small shoes (in height of heels). If you have shoes with high heels, do not take, do not fit. my 39, even with heels (the third position of the stand) is perfect. delivery to moscow very fast 2! weeks
It's great all very well, they're wonderful