SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Was unattentive. Sneaker comes alone.
To the nizhny novgorod region. sneakers took 50 days.
Exactly as in the photo
As in the picture. It took a long time almost two months to moscow time
Thank you
Fits the description
Very useful thing. The Elderly parents happy
Another expected, shell hard, customer good
An interesting thing, there is not a great smell, but think erode. Goods store recommend. Comes a slipper, I did not read carefully, thought would be a pair
All the rules. Came quickly. When отлепляешь sneaker from Bath, half suction cups remains on it.
Much. Comfortable to handle feet without leaning. Thank you for the extended protection. Although the order came in time. Nice to deal with the store.
Bristles were not soft, they are like a kitchen scrub brush and took some skin off my little toe.
Cool stuff. Will Test the unsubscribe. Thank You Very Much.
Sucker weak
My son was completely satisfied with these shower foot cleaners. Thank you!
Arrived in good furniture state and is the same as the photos thanks
Almost 2 months to Ufa. Monitored. Mind the rules. Try To add a review.
The product is good but aftr u use it when u try to pick it up the vacume rubbers stick to the ground and everytime u use it u have to fix it once u r done
Good quality product, came in 2 weeks very nice thank you
Thank you
Gizmo cool. Not enough 4 suction cups. Seller in Communication No, he wrote a message, did not bother to answer. Order processed three days. Service for two months. From this store never did not order.
Packaging is very bad. Actually-only plastic zip bag. As a result of one of the two slippers out pumice, should be inserted in place. And so it looks cool, size large
Great!
great! I'm satisfied with the product. Very good store.
Thing solid). The Main Thing to velcro kept. Is not checked.
Item received as described. Good quality. Fast shipment
Four suction cups are not enough and when removed from the bath half the suction cups fly out of the sneaker and even when the engine foot and sneakers move The idea is good but there is no quality
This fits really well in our shower stall. we are seniors and this will be a great help washing our feet without a slippery experience. Very useful. L.S.
I arrive in seven days. Very fast. In perfect condition.
Good Item, unfortunately a little too small for Shoes Size 47.
Excellent quality and very good store. Thank you very much. Greetings.
Not sticking so well on the bathtub
Very cool product. Fast shipment. Recommended.
the suction cups came off is there an easy way to get them back in the holes?
For a very long time waiting for sneakers for the shower i began to worry wrote to the store he just-super immediately responded offered to make a refund while i was texting with him-in 2.5 weeks my slippers came to pay tribute to the seller-did not resign and immediately offered his help thanks to him!!! Sneakers cool volumetric large/for any size/do not know how to write for velcro-i glued my own and barely pulled away from the tile is very satisfied with the products once again thanks to the seller sympathetic attentive person!!
Funny thing, works well :)
ok
All ok
Came fast enough! Before saratov for 3 weeks! For a shower cabin with a ribbed acrylic bathroom will not work, does not shed, and then the case of the brush, you have to hold another foot, and after the first application cracked the stone. Honey, useless thing.
Leg wet :)
perfect