SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In full a good shelf. Will go
Conform to the description its rest of the perfect plasticizer for my second shower and easy to clean a fast delivery before the expected date thank you to the store
Not yet install but conform to the description
Too fast shipping. What if it's super unstable, and by leaving it in the L-shaped corner it's not too firm. I don't recommend it.
Came quickly, all whole
Very useful for storing bath products. Recommend.
Super!!!
Beautiful and pleasant shelf. Delivered ~ 20 days. Still did not check how much can withstand
The product has been received, the delivery time is acceptable and I bought the product during the promotion with a discount coupon I bought the product for the following price 5.85 $, I am generally satisfied with the quality of the product is acceptable and the material is solid and generally the product meets the description, but hope it will work and be able to use, and the store can be trusted, and buy in this store is safe!
Well done fast
The shelf is holding! Does not look sure at 700 rubles) but it is functional! Delivery is fast, less than a month! With the store was not necessary to communicate! Service Super!
The quality is very good. Packed well. Thanks to the store, I recommend
Very beautiful and well packed
Plastic looks cheap, did not impress. Did not hang.
Everything is super
Thank you very much for your feedback and for your feedback. the staff were very helpful and helpful. do not communicate put 5 ***** to everyone thank you very much how to install add
Delivered very fast
Functional shelf, attached to two strips of sticky tape, looks stylish, thanks to the store for the quality goods!
Delivery fast, shelf convenient, plastic not very, could cost cheaper, the main shelf is attached to removable self-adhesive brackets, the retractable shelf is attached to the wall with double-sided tape, which makes it impossible to remove the entire shelf. The main plus does not need to drill the tile. Seller sent fast, delivery fast. Seller recommend
Stamp like rewriting surprising the recommended
Great fit. I'll order more.
Velcro is very small, I do not know how well it will hold. Delivery is very fast.
The shelf is excellent, there is an additional adhesive base, except for the main
Good! Recommend. With the store did not communicate)
Nice shelf!
Good !!!
Ordered 11.11 received 17.11. Order from RF.
It looks worse than in the photos: The plastic is thin and cheap. But in general, the shelf is comfortable. Two days hanging until he fell.
Rapportò quality-price yummy!
He hasn't fallen for now. Aesthetically it's very good.
The side has no wall support surface. The main surface is small. Do not hang wet towels etc. Notice that the angle is adjustable thus it fit perfectly into my slightly off-angle (#90) corner. Satisfied
Very beautiful and easy to install it. I love
Keeps well, but could not prevent the second tape fastener.
Received the goods in two days! Surprised, the wrong word! Delivered to the entrance by courier. Shelf quality. Gaps, serrated, no cracks. No smell. The Turning part is spinning in both directions. The color is according to the order. I recommend the producer!