SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small size, and so everything is fine.
Good mold
The goods did not come, but the money was returned.
as described, thank you!
perfekt
The product corresponds to the description. Forms of good size. Thank you. I recommend both the product and the store.
Perfect
Very small size. I expected more. Now i do not know what to do with it!
The shape is elastic without smell. I did not try it in my work. Seller recommend.
All OK. Recommend
Rewelacja!
Items like!!!
Super recommend delivery fast.
haven't tried them yet but fits the description
ok
Shape small, soft, suitable for filling epoxy, for cakes-microscopic. To The Seaside reached 40 days
Fast delivery all good only very small
Sent in about a month. Such good quality, work has not tried, but I very thoroughly examined and flaws not found. Recommend!
thankyou goods recieved
Shape wonderful but not quite saatvetstvuet pictures. Featured peony or poppy and formachka different. Use Return comfortable good получаютсь chocolate and карамельные flowers.
Came posilochka very quickly, all like, store recommend
super
Very nice shape, good quality, fast shipping. Recommend.
All super Thank you
Very small
Ordered 7 Jan, it's 14 Feb, thrown into the box
ok
Very good quality and very fast!!!
Order tracking. Brought into the box. Going For a little over a month. High-quality silicone.
nice but is very small
tiny and cute as I needed!!!!
Cool stuff. Product was almost 3 months, parcel not monitored is, of course, bad, but the goods chic and for the money. We have in store such things are 200-300 $, and here some 57.
EXCELLENT QUALITY! THANK YOU
Thank you store order reached in a timely manner and the quality is good. Thank you custom make timely and quality is good.
All super recommend.
Super fast
Everything is fine.
It is not clear why you placed photo is another flower.