SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality! thanks!
Good quality! Very good transition! Thank you store!
ok
Shipping long, quality is good, there is smell, but not critical, came charged, after use add
Excellent bank, small and compact) pleasant to the touch .. The capacity is smaller than of course stated .. And so everything is super.
A very nice and performance product
the product description maybe was an accurate one, but I haven't received my purchase. The store was more or less communicative and lokked responsible, to my questions regarding the order, he/she replied me two times saying that I have a delivery delay and should wait 15-20 days; and I waited two time with more than 40-50 days additionally. on my third question, he/she ignored my message. I opened a desput, and the response from the seller side came immediately. I was told about the delivery delay and to wait 20 days more. But I refused and asked for yhe the refund. In the end, Ali decided to proceed the refund and I received my money 10 days later. I promised a good feedback in connection to my shopping experience, but I included all details.
Good charging battery
The bank arrived for 15 days in yekaterinburg, everything works, i recommend the store
Small, comfortable, covered with non-slip material.
Although the shipment did not arrive, i understand it was due to problems directly with dhl, since the supplier did his best to see what happened and when he didn't arrive he made me return the purchase, too bad it didn't get to me.
Excellent power bank, works, charges well, how many charges have not yet checked. Beautiful design. Packed was good, got to kaliningrad in less than a month, thanks to the store, i recommend!
Should have tested how heavy the weight is before buying but other than that I am quite satisfied.
great little powerbank, compact and very handy
Great buy!
Au top. Good
All super
Excellent store, i really recommend, shipping by dhl takes nothing, although my country's customs personnel lost my package, there was a good understanding and understanding on the part of the seller
Not arrived, but refunded.
Excellent, compact, high-quality powerbank!
Nice item!
the item is very good
Very fast shipping. On the container did not check, in appearance just a bomb.
It came in three days, courier to the threshold! The product corresponds to the description!
good
It works great!
good product, it's like the description
very good item
Super fast delivery, brought directly to the house, perfectly packed, pleased everything except-colors. Instead of bright red, in fact it is brick. Only for this i shoot a star.
Normal bank, came to half charged. Rubberized type coating. Nice, small. According to the capacity seems to match. I took it for work on the ipad on a trip. I will return, i will write a review more informative. While used to charge the phone in the absence of a network. Everything works fine. Such is not ashamed and to buy a gift.
Arrived in 20 days
I take the third time. The goods are satisfied. I recommend
Corresponds to the photo, the quality is good. There is no smell of plastic, can fade, since the production date is 2015 :). Sent charged. I recommend!
perfect
The battery's going well in principle. It weighs a little. The worst thing that took so long. Order 11/11, almost three months. Good communication with the store. It extended my purchase protection.
The day after the purchase, the courier service called, delivered the next day! The bank works, was charged at 70%. Very comfortable, small.
When it reaches 6500 mah it stops charging, the full charge is about 9000 mah. I suppose it is real battery is 10000 mah charging, but 6500 use.
Good goods and very excellent
Delivered in 2 days, everything works.
It was 30 + days, the track was tracked. In fact, the shells are darker than in the photo. Until тестила. Plastic rough, pleasant to the touch.
3 months waited for the order!! three!
Small, pleasant to the touch. I haven't used the case yet.
I order for the second time, i really like it.
The view and touch is very neat and pleasant powerbank. Came to ukraine too very quickly-ordered february 11, sent the 12th, and february 26 in the morning (today) i brought it home courier. I hope it will work well, too.
Never received an order so quickly. The product is small as photos and fits in the palm. Recommend the all.
Really is very small fits quiet pocket any pantyhose, but it is heavy nothing to panic, gave two full loads on my bike G6 plus in about 40 min, really carries Turbo but to recharge it without a turbo charger that is TBM can let the day all in socket, Pro Brazil arrived in my address in less than 30 days without fee, if want to buy regretted.
Good quality product, perfect
Great quality product. Arrived in 24 days. I recommend. Great quality product. Arrived in 24 days. I recommend.
Men like!!!
Everything is fine, but the smell is very strong. May erode, will wait. Otherwise all perfectly: compact, pleasant to touch and light.