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Customer Reviews (24)
Shipping & Payment
Product Details
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Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (24)
Average Rating:
5 out of 5
5 out of 5
5 stars (23)
4 stars (1)
3 stars (0)
2 stars (0)
1 star (0)
You can not separately remove fingerprints from memory, only all at once-it's not convenient. And so everything works.
Excellent
100% qualified store. Great quality product.
Excellent! Works as described!
Was a present, the recipient loved it and says it’s great :)
Ok all right thanks
Great product, fits the description, works perfectly
It works fine, when you finally got the fingerprints registered. The app does need some work though, it crashes very often, it takes some time to get the prints registered
good product.
Works good
Arrivée rapidement, cadenas de bonne qualité et fonctionne parfaitement bien. L’historique d’ouverture ne permet pas d’identifier quel doigt a ouvert le cadenas. De plus l’historique ne fonctionne que si le cadenas est connecté en Bluetooth. Sinon très bon produit.
love it
excellent lock.can open with smart phone fingerprint or through app. shipping courier to door. goods store recommend!
Super! Arrived quickly - 11 days.
Excellent. Works as described. I use it as gym lock and it really is a lot more convenient, and helps keep my valuables secure with no problems. I've broken combination padlocks before and this immediately solves that problem.
looks solid and works as expected, except i wasn't be able to add one of my fingers although the other was accepted fine)
Very cool
Excellent
Nice Product
Working well!
Seller very quickly sent goods. Goods are packed and reached by A. Is fully consistent with the description. Seller sociable and answering questions. Service 5 stars.
Arrived in two weeks. Good quality. Easy setup and working as expected.
very good store and very nice item
I loved them