SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were ordered on 19.02.2019, was received on 18.03.2019, the quality is like good, until measured, as i measure will write
Really liked the beads! i advise both the goods and the store!!! the presentation went socks, for which special thanks to the seller!) long waited for sending but because of what i ordered for chinese new year holidays. and otherwise everything is fine. the goods were tracked. has the smell of rubber roofing glue. but i think for such money everything is fine. in general, thanks again!!!
very nice shoes but I choose wrong size. my size is 6.5 uk, I order 26cm / 8,5 - too big. I have now ordered a new size 8
The shoes is better than I expected..the size bigger than normal..good communication with store..and fast delivery!!
Fast delivery-less than a month, excellent quality!
Very comfortable to wear
Product arrived very nice arrived in 28 days
I ordered my normal size and found a little big, except that, nickel
It's not comforted
Very pretty
supercool.....നല്ല മെറ്റീരിയൽ ആണ്...കനം കുറവാണ്. സോൾ നല്ലതാണ്
Super casual shoes
Great product and effcient store. I highly recommend it.
super satisfy by this item, excellent and efficient store.
The parcel was not received too quickly, but the paint looks good. the store thanks.
Thanks very much for switch color red للاسود
so heavy! :o and too loose. weak holding to foot.
All OK. Shoes very comfortable. Recommend this sprzedawce.
Gorgeous shoes and comfortabl, gift pure socks a pair of, store 10 and praise!
Reception in good and due form. Product same as its d'escriptiion but, small flat store s'est deceived about the size. On safety shoes size there is not mentioned. For this j'attribue note 4.
Quickly all according to the description
Very light and quite comfortable
awesome
SUPER
Comfortable and foremost well
not nice
Excellent product quality, recommend to everyone there!
Good day! It takes me a certificate of conformity on this shoes for providing the work. Waiting for a reply. Thank You Very Much!
Perfect
Perfect shoes and excellent quality! I always have size 45 EU, and it fits perfect. Really fast shipping, got it within 10 days.
Looks great as in the picture. Shoes fluffy לצערי scale big MIDI ואצטרך measure less. Shipping took a lot of time relative.
. The People who says that they are easy. I would say that shoes heavy, because of the massive soles. for foot length 27,5-28 cm have 45 posted. all fit, just. toe very hard (like a piece of iron there, the store says) Why not clear, boulders that whether kick. how would rub not steel. and so cute, summer check.
Very good quality not very comfortable inside but its will delivery very fast
It's happy toy, shoes like in the d is crypt, communication with the store is excellent helps you with any doubts you may have and i highly recommend;)
thanks
Very satisfied thank you!
Recommend absolutely. Thank you for surprise. Like it very much!
Received in good condition, took less than a month for it to reach my country.
Perfect.
Excellent, come with a gift
Great product and fast shipping... Thank you
Its good as description and material
A bit heavy but makes sense cause of the iron in front. Very beautiful
Great
Shoes are good,
Amazing...Perfect fit!!! Awesome shoes for working at site...
Lightweight and comfortable shoe
Excellent work shoes!
good
Quality is ok due to description but delivery is quite long 30days since ordering