SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
sizing was a bit big even though I measured as instructed
Good quality items, satisfied with the product, a little late delivery time
Very good quality dog shoes!
Excelent :) Very fast and accurate.
Loved the quality product but was too big for my dog I ordered the number 6, and I took his measurements and size 5, more was afraid of being small or exact size.
Good quality
Prodovets immediately after shipping. Said that to me expensive service. Although it is paid. And asked to pay. I did not. Gone long track track. To Barnaul 46 days. Plus it more days 5 ship after payment. Quality very much. Use for such a long time. All seams are very good. Not much visible glue on the edge of the base but it is not critical. And stay would be better. Take the big Малинуа 8 size. He has not had time to try. Later Unsubscribe.
good size, they fit my 30kg blue heeler ok
Excellent quality but I chose too big size. My dog has smaller poes unfortunately. Yet the shoes are beautiful.
Boots are good quality! Soles are good for hiking. Size 8 was a little too big. Thank you!
Perfect for my pti staff of 25 kg
Perfect, thanks!
Thank you . They are a perfect fit
Thank You Very Much! All good
Thank you, sent fast delivered also earlier декларируемого period. Who will be aware that width shoe "" we do well. Breed Staffordshire bull terrier 18 kg. Size ordered like 5, seems to have come fourth. But the main thing that come in size.
2 week arrived beautiful product for golden 8 Number
Great shoes! But sizing was too big for my Beagle, while I went strictly by the foot size measurement charts. Shoes kept slipping off her feet. will have to order smaller ones. Shoe grip is excellent, though my Beagle removed part of the strap in a few minutes.
Exactly as described. Fast delivery to Australia. Seem well made dog boots. Thanks
I'm very satisfied
I quite liked, recommend.
Very fast and very good quality... I still not put in my dog...
All OK as always!!!
Good analog RUFFWEAR. Seller ship the goods until I wrote.
Very good shoes for the dog and good quality for the price. This is second order for me. Shipping was little slow but I think because near Xmas but overall ok. Smaller female Labrador, size 6 fits ok.
Quality good, size 8 the Labrador went OK.
Thank you!!! All is super! It 'S for 11 days! Product quality! Shoes took the spaniel, №5 perfectly! Foot size 6.5 X. 5! Thanks again!!!!
Good shoes, love them on my dog
great quality product
Excellent bots. The quality is good. Buy a second, for the second dog.
High quality shoes!
Fast shipping, good quality shoes. Unfortunately my dog don't want to wear them. Footing it's ok but they are to short for him
Received in great shape. Don’t know if my dog will wear it. Still a puppy now... bought this for the hot summer days so he doesn’t burn it’s paws.
Very good quality. Super fast delivery. I recommed product and store. Thank You!
The Goods ordered 11.11, received the new mail 22.11, it very quickly, thank you. Except that I do not understand one, about the extra cost for shipping, send me message with сылкой pay 0.20 $, I went to the address, and there is more plus 0.74 $ for a total of 0.94 $, what happened as payment re-delivery. I do not pay extra. The Parcel is still received. Самоеду took 7, but can be 8. the quality is good.
I arrive very fast, across the world, just like the picture, but i missed the size, too big for my shar pei
High Quality boots. I will purchase more! Thank you Seller.
The shoes are excellent, the size of the paw. Sobakin is happy!!!
Nice product, but I had to pay an extra fee when I already paid the shipping fees.
Those dog-boots are very good and the size fits perfectly!
wrong size is more big that the size i will more small size
Very good product, fast shipping and good quality
Perfect!!!
Great shipping again, good product! thank you!
They look good quality, but it doesn't accommodate my little bitch much
Je recommande vendeur sérieux ! J’ai un berger australien qui a des grosses pâtes j’ai pris taille 7 pour l’instant sava on verra quand il va se balader avec
The goods did not come. The store sent him to another city. Sorry. We waited for these shoes for 1.5 months. The seller did not answer my messages.
Very happy with the boots, they look very good quality
I get there a lot earlier than i pointed out.
Excellent product and fast shipping i recommend and the product and store
My dog is not so happy for this gift, but these shoes are useful for long walkings so thank you! Very fast shipping!