SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good store. Everything is fast and high quality. the call came well packed. Full set. I had to spend the evening for his tuning, like everything works. The speed of response of the call-smartphone is not bad, the camera is good, with sound it is still necessary to understand, while we test for a while, we will deal with the settings before hanging behind the door.
thank you
Good product, recommended, is what the store specifies, Very good, loud and good listening,
hi, I received the item and test it, was great and as mentioned . but it took 3 months to arrived
As promised
Good quality of the product. I recomand.
good product and very good service thank you
ok!!
Excellent, works well
The product is nice but the app is not clear and the italian translation is very bad. I tested several wifi ip cameras and some doorbell and this is the most complicate to make it works correctly, the supplier give his assistance but still not able to make it works correctly. Delivery was very slow, about 80 days.
Friends as the product store said is very solid and beautiful seller can get reliable believe is awesome helps man did it by telling me Officially throwing video of my installation awesome bi seller
Excellent work !!!
Very convenient, manual in Chinese but with QR code and if you that scans you have the app and points it themselves without saying
polecam
It is great and I thought it was not going to install Ypor that It is Taba in Chinese Pero was very easy and works perfect!!!
perfect thanks.good store
ok
It is great. It needs to install an application. Works fine. Despite the Christmas time and New Year it came in 2 weeks!
OK, but software does not work anymore after update. Software not downloadable anymote, becausecwebsite does not exist. Not fault of Seller. Seller and device is good.
Hello everyone truthfully camera very effective I am very happy
Good fine
All good 100% recommended
good store, fast shipping, will give additional information later
Goods received during the whole, well packed, quickly connected to the router via app xmeye, true Calling himself thought more but it as a matchbox. Connect decided the button with camera бататврейками, T. to read they quickly sit down to connect with power supply 12 volt and ordered Voltage stabilizer, set up checked everything works fine, do not hang, T. to the country will be installed. But if that link the stabilizer. Https://s.click.aliexpress.com/e/bJqN9Xmw
Hello friend, please share a english manual.
Looks exactly like the description, now have to try. Came two weeks ahead of time, thanks.
Excellent quality. Very satisfied
Well-liked, make fast, satisfied with the store
Good quality, delivery fast.
Good store very fast shipping. Quality is very good.
Fast delivery, good quality, i like the next one will come here to buy it again.
Best item, best shipping!!
Quality is good! store recommend! Home delivery.
Thanks
Thanks
all ok!
The installation is a bit difficult because YOU must use the application from their site. The application in the app store or play store or QR code does NOT work. And the official website does not always work, but that's where you have to download it from. You need a lot of patience during the installation. Once the application and the doorbell are linked, The camera quality is very good for the price I paid. The microphone cuts sometimes, Therefor it's hard to communicate from phone to the doorbell. But I bought this to see who is in front of my door, Not to talk to strangers. 100% recommend if you want a cheap method to see who is ringing your front door! PS: the ringtone receiver has 25+ songs to pick up, Truely amazing for this price. Thank you very much!
Thanks
The order came. Everything looks neat, but with the connection of the problem, it's difficult to register, so how it works to say i can not.
Useful.
it is like. quality is excellent, it is fast, . recommend
quick delivery and good product
I am very satified
I bought it with the inner bell. The sounds of the inner bell and phone notifications can be changed. The image quality is very good. Normal ip camera quality. Even if i'm not home when the bell rings, notification comes to my phone and can be spoken like intercom. Ring rings are listed in the app like missed call and take photos. Or you can answer the call and check with your door.
Well packed and in good condition. Have-not checked it yet but looks promising.. the only drawback is battery powered and cant be connected to the direct power supply.
Indoor use, can not stay in the rain.
delivery to Holland was very fast! it was a bit of a struggle to get it working with the app but everything Works great now!
Good price quality relation
Product is as described works well. Very satisfied and good communication.
All ok. Thank you