SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topofferstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topofferstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just as described, for the price is perfect. Good light + music sincro
bon
Very good lamp advise the store.
Great works well thanks
All right. Good store.
All the rules. But it does not flash to music. Bullets super china. No.
excellent. thank you.
Good quality!
Very fast delivery! Good quality product. The store is extremely attentive and correct. Thank you so much!
Product in good condition.
The description corresponds! Even sounds quite acceptable. Delivery to msk 20 days. The only thing that is not stated in the manual battery cr2025 for the console, but also with it.
Very good product satisfied
good
Perfect! Sound is very good - thank you
I arrive long before i expected. Thank you very much.
Good day to all. This store i buy the second time. The product density corresponds to the quality good to everyone i recommend. The order received very quickly thanks a lot to the seller.
great store
Very past tank you
Good purchase the only defect is that it gives off little light
A good store, the store is well done, quickly processed the order, quickly sent, well packed, the lamp received a whole. ordered 08.02. Got 05. 03. connected to the phone, bluetooth, no problem. works, with the remote switch colors, the speaker sound reproduces normally, the volume is enough for a small room. thanks to manufacturers, shop and sellers!
Works great
Shines about as 40 w incandescent. All control of the lamp through the remote control. There is no light control application, only sound on the bluetooth. The sound quality is comparable to the sound from the smartphone, except that it is louder. The flashing mode of different colors is not tied to the rhythm of music. Price corresponds)
Precise description, arrived very quickly and well cared for.
Everything is good sound is not big. Seller sociable
Everything is clear, the track was tracked, only a month was a parcel, because of their new year)) plays, shines, a cool toy))
Not tested yet but looking very good
Great-super!
The product very well thanks very good service
Shines dim, plays norms
It's very good and what i liked most is the control that allows you to change the song and modify the volume
Everything works. But it does not shine bright
FAST
good item. as shown in picture. satisfied customer.
good
perfect . thanks
Thank you store! Everything works fine came quickly.
Great. As described works.
Spectacular for the price it's worth. The speaker is low quality but meets expectations. I am very satisfied!
THE owner took too long to accept the purchase. Otherwise it's all good.
syper
Very fast delivery all work as discribe A+++ store
Super žárovka. Objednal jsem hned 3ks and nelituju. Můžu poslouchat without dobíjení. Snadné připojení přes Bluetooth. Barvu světla Si vyberu jakou CHCi and Nebo Si světlo vypnu and yen so poslouchám.
Well received, bulb me air good quality
Loved arrived okay!!
Sounds good.
The product came in fine, everything works, the only thing that's bad is it takes more than a month to arrive, but it's worth the product.
Am hard enthusiastic, as Speaker absolutely use who High Fidelity Sounds expected should Bose buy, who is satisfied with everything else, the IT will like.
Product was sended fast but I only received 3 pieces while I ordered 6
excelent
Good light, good speaker, bass, store recommend, delivery One 20 days to MO